Policies
Privacy & GDPR
1. Introduction
At ChakraBloomCo.com (“we,” “us,” “our”), your privacy matters. This policy explains how we collect, use, store, share, and protect your personal data in compliance with UK GDPR, the Data Protection Act 2018, and applicable UK privacy law.
By using our website, services, or communications, you agree to the terms of this policy.
2. Data Controller
ChakraBloomCo.com is the data controller responsible for your personal data.
If you have privacy questions or want to exercise your rights, contact us at:
Email: support@chakrabloomco.com
Address: Franklyn, Coombesend Road, Kingsteignton, Devon, TQ12 3DY
3. Personal Data We Collect
We may collect and process the following categories of personal data:
a) Identity & Contact Data
- Name
- Email address
- Postal address
- Phone number (if provided)
b) Account Data
- Username
- Password (securely encrypted)
c) Transaction & Billing Data
- Purchase history
- Payment method details (processed securely via third-party payment provider)
We do not store full payment details on our servers.
d) Online Identifiers
- IP address
- Cookies & tracking data
- Device/browser information
e) Communications
- Messages you send via forms, email, or chat
4. How We Collect Your Data
Data may be collected:
- When you register an account
- When you subscribe to newsletters
- When you purchase products or services
- Through cookies and tracking technologies
- When you contact us directly
5. Legal Basis for Processing Your Data
We process personal data only when we have a lawful basis, including:
Under UK GDPR, we only process your personal data when we have a lawful reason to do so. Depending on the circumstances, this may include one or more of the following legal bases:
- Contractual necessity:
We process your personal data when it is required to provide products or services you have requested, such as processing orders, managing accounts, and delivering digital or physical content. - Consent:
We rely on your consent when sending newsletters, marketing emails, or promotional communications. You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly. - Legitimate interests:
We may process personal data where it is necessary for our legitimate business interests, such as improving our website, understanding customer behaviour, maintaining security, and ensuring our services operate effectively. These interests are balanced against your rights and freedoms. - Legal obligation:
We may process your personal data to comply with legal or regulatory requirements, including accounting, tax obligations, and responding to lawful requests from authorities.
If you have any questions about the lawful basis under which your data is processed, you can contact us using the details provided in this policy.
You can withdraw consent at any time (see Section 11).
6. How We Use Your Personal Data
We may use your data to:
- Deliver products, services, and support
- Process payments and refunds
- Send order confirmations and updates
- Provide newsletters and offers (with consent)
- Improve or personalise your experience
- Monitor usage and site performance
- Comply with legal and tax requirements
7. Cookies & Tracking Technologies
We use cookies and similar technology to:
- Enable essential site functions
- Analyse usage and performance
- Tailor marketing content
You can manage cookie settings via your browser or our cookie banner.
8. Data Sharing & Third Parties
We may share your personal data with:
a) Service Providers
- Payment processors (e.g., Stripe, PayPal)
- Email & marketing platforms
- Hosting & analytics providers
These partners only process data on our instructions and must protect it.
b) Legal Authorities
When required by law, regulation, or court orders.
We do not sell your personal data to third parties.
9. International Transfers
Some data may be processed or stored outside the UK (e.g., third-party service providers). We ensure adequate safeguards such as:
- Standard Contractual Clauses (SCCs)
- UK adequacy decisions
- Secure international privacy frameworks
10. Data Security
We use appropriate technical and organisational measures to protect your personal data, including:
- Encryption
- Secure servers
- Access controls
- Regular security assessments
However, no system is 100% secure; you also play a role (e.g., using strong passwords).
11. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate or incomplete information
- Erase your data (where lawful)
- Restrict or object to processing
- Portability of your data
- Withdraw consent anytime
- Complain to the UK Information Commissioner’s Office (ICO)
To make a request, contact us at support@chakrabloomco.com. We may ask for ID to verify your request.
12. Retention of Your Data
We retain your personal data only as long as necessary for:
- Fulfilling contractual obligations
- Legal, tax, or business requirements
- Marketing (with consent)
After that, data is securely deleted or anonymised.
13. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe we have such data, contact us to remove it.
14. Changes to This Policy
We may revise this policy over time. We’ll post updates on this page and update the Effective Date. Significant changes may be emailed to you if you’re subscribed.
15. Contact Us
If you have questions, want copies of your data, or wish to exercise your rights:
Info@chakrabloomco.com
Booking & Cancellation
Healing Session Booking & Cancellation Policy
1. Booking Appointments
All healing sessions offered by ChakraBloomCo must be booked in advance through our online booking page.
- Full payment is required at the time of booking.
- Appointments are not confirmed until payment has been successfully received.
- Once booked, you will receive a confirmation email with the details of your appointment.
2. Payments
- Payments are processed securely via our online booking system.
- We do not accept cash or deferred payments for healing appointments.
- Prices are clearly displayed at the time of booking and include all applicable charges.
3. Cancellation Policy
We understand that plans can change. Our cancellation terms are as follows:
- Cancellations made 24 hours or more before the scheduled appointment time are eligible for a full refund.
- Cancellations made less than 24 hours before the appointment time are non-refundable.
- Failure to attend a booked appointment without notice (“no-show”) will result in no refund.
This policy is in place due to the time reserved specifically for you.
4. How to Cancel an Appointment
To cancel an appointment, please use one of the following methods:
- Cancel directly through your booking confirmation email, if available
- Contact us by email at support@chakrabloomco.com
Cancellations are effective from the time they are received.
5. Practitioner Cancellations
In the unlikely event that ChakraBloomCo needs to cancel or reschedule your appointment:
- You will be offered the choice of a full refund, or
- The option to reschedule at a mutually convenient time
6. Late Arrivals
- If you arrive late, your session may still end at the originally scheduled time to avoid impacting other clients.
- Late arrival does not qualify for a refund or partial refund.
7. Sessions for Clients Under 18
For safeguarding reasons, the following conditions apply to clients under the age of 18:
- Online healing sessions must be attended by an appropriate adult, such as a parent or legal guardian.
- The accompanying adult must be verified by ChakraBloomCo prior to the session.
- The adult must be present, available, and able to observe or intervene at all times during the session.
- If these conditions are not met, the session may be cancelled or terminated, and a refund will not be issued.
8. Refund Processing
- Approved refunds will be issued to the original payment method used at booking.
- Refunds are typically processed within 5–10 working days, depending on your payment provider.
9. Acceptance of This Policy
By booking an appointment with ChakraBloomCo, you confirm that you have read, understood, and agree to this Booking & Cancellation Policy.
Delivery, Refunds & Exchanges
This policy applies only to purchases made directly through Chakrabloomco.com. It does not apply to purchases made through third-party websites, marketplaces, stockists, or other sales platforms. For those purchases, the relevant platform’s policies apply.
1. Order Cancellations
Once an order has been placed through the ChakraBloomCo online shop, it cannot be cancelled. Please ensure all order details are correct before completing your purchase.
2. Refunds & Exchanges – General
Refunds and exchanges are handled in accordance with UK consumer law, including the Consumer Rights Act 2015 and related regulations.
You may be entitled to a refund or exchange if:
- The item is faulty or defective
- The item is not as described
- The item is not fit for its intended purpose
In these cases, we will offer a refund, replacement, or exchange, as appropriate and in line with your statutory rights.
3. Digital Products & Downloadable Content
For digital products, including downloads and online content:
- Refunds are not available once the content has been accessed or downloaded, unless the content is faulty or not as described.
- By purchasing digital products, you acknowledge that you are waiving your right to cancel once access is provided, in accordance with UK law.
4. Non-Returnable Items
Refunds or exchanges will not be offered for:
- Change of mind
- Incorrect items ordered by the customer
- Items damaged due to misuse, neglect, or improper care
This does not affect your statutory rights.
5. How to Request a Refund or Exchange
To request a refund or exchange, please contact us at:
Info@chakrabloomco.com
Include:
- Your order number
- A brief description of the issue
- Photos or evidence where relevant
We aim to respond within a reasonable timeframe.
6. Refund Processing
- Approved refunds will be issued to the original payment method used at checkout.
- Refund processing times may vary depending on your payment provider.
7. Third-Party Platforms
This policy applies only to purchases made via Chakrabloomco.com.
We are not responsible for refunds, cancellations, or exchanges for items purchased through:
- Online marketplaces
- Social media shops
- Stockists or resellers
- Any third-party sales platform
Please refer to the relevant platform’s terms and conditions for those purchases.
10. Delivery
Order Processing & Dispatch
- Orders are processed and dispatched Monday to Friday.
- The final dispatch time on Fridays is 18:00. Orders placed after this time, or over weekends and bank holidays, will be processed on the next working day.
- Customers should be aware that these dispatch times may affect delivery estimates, particularly when ordering close to weekends or holidays.
UK Domestic Delivery
- Standard UK delivery is sent via Royal Mail Second Class and is not tracked.
- Customers may choose to upgrade to Royal Mail First Class at checkout.
- First Class orders placed before 16:00 (Monday–Friday) will be dispatched the same day.
- Orders placed after 16:00 will be dispatched on the next working day.
Delivery times provided by Royal Mail are estimates and not guaranteed.
International Delivery
- International orders are sent using a standard international tracked service.
- Tracking details will be provided to the customer once the order has been dispatched.
- International delivery times vary depending on destination and local postal services.
Peak Times & Customer Responsibility
- Buyers are responsible for allowing sufficient time for delivery, particularly during peak periods such as Christmas, seasonal promotions, or postal service disruptions.
- We strongly recommend checking local and international delivery times before ordering if your purchase is required by a specific date.
- ChakraBloomCo cannot guarantee delivery by a specific date.
Delays, Damage & Force Majeure
- ChakraBloomCo is not responsible for delays, damage, or losses caused during transit once an order has been handed to the postal or courier service.
- This includes, but is not limited to, delays caused by:
- Postal or courier service disruptions
- Industrial action or strikes
- Severe weather
- Customs processing delays
- Acts of God or other force majeure events beyond our control
This does not affect your statutory rights under UK consumer law.
11. Changes to This Policy
We reserve the right to update or amend this policy at any time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
For questions regarding this policy or your order:
Email: Info@chakrabloomco.com
Or via the Contact Us page
Disclaimer & Waiver
The information, services, and products provided by ChakraBloomCo are intended for general wellness and complementary purposes only.
1. Complementary Therapies Disclaimer
All complementary therapies offered by ChakraBloomCo, including but not limited to Reiki and energy healing, are not a substitute for medical care, diagnosis, medication, or treatment prescribed by a qualified healthcare professional.
You should always seek advice from your GP, consultant, or other qualified healthcare provider regarding any medical condition, symptoms, or treatment plans. You should never delay, ignore, or discontinue medical treatment based on information or services provided by ChakraBloomCo.
2. Individual Results & No Guarantee
The effects and experiences of Reiki, energy healing, and other complementary therapies vary from person to person.
- No specific outcomes, results, or benefits are guaranteed.
- ChakraBloomCo does not accept responsibility for any individual not achieving their desired or expected results.
- Participation in sessions is voluntary and undertaken at your own discretion.
3. Healing Crystals & Natural Products
Healing crystals and other natural products sold by ChakraBloomCo are natural items and therefore:
- May vary in size, shape, colour, texture, and appearance
- May differ slightly from images shown on the website
- Are sold as decorative, spiritual, or wellness-support items only
Images are provided for illustrative purposes and are not exact representations of the item you will receive.
4. No Medical or Psychological Claims
ChakraBloomCo does not make medical, therapeutic, or psychological claims about its services or products.Nothing offered through our website, sessions, content, or communications should be interpreted as medical advice, diagnosis, or treatment.
5. Personal Responsibility
By engaging in ChakraBloomCo services or purchasing products, you acknowledge that:
- You are responsible for your own health, wellbeing, and decisions
- You choose to participate with full personal responsibility
- ChakraBloomCo is not liable for any adverse effects, perceived lack of benefit, or decisions made based on services or products provided
6. Physical & Emotional Responses
Some individuals may experience emotional or physical sensations during or after complementary therapy sessions. These responses are subjective and vary.
If you experience discomfort, distress, or concern, you are encouraged to seek appropriate medical or professional support.
7. Educational Content
Any educational, spiritual, or informational content provided on the ChakraBloomCo website, blog, social media, or email communications is offered for general information only and should not be relied upon as professional advice.
8. Limitation of Liability
To the fullest extent permitted by UK law, ChakraBloomCo shall not be held liable for:
- Any loss, damage, or injury arising from the use of its services or products
- Dissatisfaction with outcomes or expectations
- Reliance on information provided through the website or sessions
This disclaimer does not limit or exclude liability where doing so would be unlawful.
9. Acceptance of This Disclaimer
By using the ChakraBloomCo website, booking sessions, or purchasing products, you confirm that you have read, understood, and agreed to this Disclaimer.